Frequently Asked Questions

1. Check that the wall switch is ON.
2. Look at your main fuse box. Reset any tripped breaker.
3. Make sure nothing blocks the safety sensors (two small lenses near the floor).
4. Wipe the sensor lenses with a soft cloth.
5. Unplug the opener for 30 seconds, then plug it back in.
6. Door is manually locked or motor jammed. Remove the lock.

Still no movement? Call us for a technician visit.

1. Clean the safety sensors.
2. Check that both sensors point straight at each other (LED must stay solid).
3. Remove any object under the door.

Test again. If it still reverses, book a service.

1. Open the remote and replace the battery.
2. Stand within 5 meters of the door and press the button.
3. Re-program the remote: press the LEARN button on the motor, then press the remote button once.
4. If you have more than one remote, test the spare.

No spare works? The receiver board may need replacement.

1. Spray silicone lubricant on all rollers and hinges.
2. Tighten every bolt on the tracks.
3. Look for broken rollers.
4. If the chain or belt sags more than 1 cm, tension it using the adjustment nut.

Noise still loud? The motor gear is probably worn. Schedule a free inspection.

1. Wipe the sensor glass.
2. Move plants, signs or cars away from the sensor line.
3. Wave your hand 20 cm in front of each sensor. LED must flash.

No flash? The sensor unit is probably faulty. Call us and we will have a look.

1. Plug a phone charger into the same socket to confirm power.
2. Check the small fuse inside the motor cover.
3. Reset the home breaker for the motor.

Still dark? Call us and we will check it out.

1. Lubricate the full length of both tracks.
2. Clean sand or pebbles from the bottom rail.
3. Hold the door halfway. It must stay without dropping or rising.

If it moves, the springs need adjustment. Only a trained technician may touch springs.

• Wipe sensors: every month
• Lubricate rollers: every 3 months
• Full professional service: every 4-6 months

1. Press and hold the wall button – does it close/open all the way? If yes, reset the limits.
2. Disengage the door from motor and manually move it. If it’s smooth, and operates manually easily, then motor may be faulty. Otherwise, it requires servicing.

Call us - as it will need a professional.

1. Be sure that all transmitter push buttons are off.
2. Remove the wires of the wall switch, and operate with the remotes. If it is fine, then the wiring of the wall switch or the wall switch itself is defective.
3. Clear memory and re-program all wireless wall controls and transmitters.

Call us if the issue persists.

1. Check that the door is not in manual release mode.
2. The garage door springs may be broken.
3. If the problem occurs on the first operation of the opener, door may be locked.

It may require motor replacement and door servicing. Call us for a professional service.